Andrei Kostin briefed the President on how the bank works with its customers who have been affected by the spread of the coronavirus, as well as with citizens whose average monthly income has decreased by 30 percent or more. As of March 31, VTB started granting repayment holiday for the most popular products, including mortgages, car loans and cash loans.
According to Mr Kostin, VTB has received applications for repayment holiday from small and micro enterprises totalling 226 billion rubles and has already approved applications for 160 billion rubles. On March 30, the bank launched its own support programmes for small and micro enterprises, which are granted a debt moratorium for up to six months.
Vladimir Putin asked the head of the bank to pay special attention to the need to support small and medium-sized businesses, strengthen call centres, improve internet access to banking services, and simplify, in fact not in word, a number of procedures.